Maruti Suzuki India Limited (“Maruti Suzuki”) announced addition of a record 502 new service touchpoints in FY 2025-26. This marks the highest-ever network expansion in a single financial year by the Company. With this, Maruti Suzuki’s total after-sales service network has reached to 5,926 touchpoints, covering 3,000 cities and towns in India.
The Company, dedicated to providing peace of mind to customers in their vehicle ownership journey, has been expanding its after-sales network across metros, small towns, and up-country locations. The newly added service touchpoints comprise a mix of formats including ARENA and NEXA workshops, Maruti Suzuki Sales and Service Points (MSSSP), Service-on-Wheels and Bodyshop-on-wheels.
Mr. Hisashi Takeuchi, Managing Director & CEO, Maruti Suzuki India Limited, said, “For a car customer, nothing gives more comfort than knowing that they can easily find a service touchpoint and spare parts whenever and wherever they need them. As our customers are spread across the nation and their requirements continue to evolve, we are continuously innovating and expanding our service touchpoints. Whether customers want to visit a workshop, opt for doorstep service, get their vehicle serviced at locations they frequently visit, or require service support during a road trip, a Maruti Suzuki service touchpoint is always within reach. Currently, we have 5,926 touchpoints, and we aim to expand this network to around 8,000* touchpoints by FY 2030–31.”
Maruti Suzuki inaugurated its first service workshop in 1983 and reached 1,000 service touchpoints by 1997, in about 14 years. In May 2024, the Company announced the opening of its 5,000th service touchpoint. Over the last five financial years, Maruti Suzuki, along with its network partners, has significantly accelerated network expansion efforts, adding almost 2,000 service touchpoints.
